working blues
Will be working over time until 7.00 pm for this month due to the new batch of Medical officers joining in and prolonged under manpower. As usual the HR department will never get things sorted out until the day itself and ended up in a big havoc. We have an exceeding amount of calls for this month due to all the doctors chasing for their accounts.
Want to imagine how my job feels like? Ever experienced forgetting to do your homework and rushing for it at the last minute when it is to be passed up? Now try to imagine doing that for 9 hours daily with users complaining at you on the phone and your team leader keeps screaming "QUEUE CALL! QUEUE CALL! CAN SOMEBODY PICK UP THE CALLS PLEASE?!". Average total number of calls daily: 900. Dropped calls: 70. Our service level agreement suffered heavily. I had 3 toilet breaks today, all requested and approved by TL to leave my desk.
There was a case where i received a call from a VVIP doctor who is totally furious regarding an unattended job request which includes a total of 20 doctors' accounts still pending on their first day of work. Imagine picking up people's rubbish. I was first scolded with foul language and was called to pass the line to the HR manager. Upon transferring i was asked regarding the issue and once they heard the name of the VVIP they knew they are going to die if i transfer the call and refused to allow me to transfer giving me lame excuses such as "No i'm not going to have the call transferred. You know you are not allowed to transfer user's call to id admin" where we are allowed to do so but only not allowed to give them the contact number. So in the end i was tied in between and the VVIP finally said:" HR so high class don't want to talk to me? Ok then, i'll guess i have no choice but to let Jude Law know about this issue (another freaking big shot)." Sensing something wrong i told user to hold on the line and consult my TL. He got the shock of his life to hear that it will involve Jude Law and quickly call me to transfer the case to him. It's really heartbreaking. Sometimes i wonder why should i take the blame for all the mess what wasn't my fault from the start. It's hard to believe i'm trading my self esteem for money, although i know its only a job.
Went back home after work and straight to bed without dinner.
Want to imagine how my job feels like? Ever experienced forgetting to do your homework and rushing for it at the last minute when it is to be passed up? Now try to imagine doing that for 9 hours daily with users complaining at you on the phone and your team leader keeps screaming "QUEUE CALL! QUEUE CALL! CAN SOMEBODY PICK UP THE CALLS PLEASE?!". Average total number of calls daily: 900. Dropped calls: 70. Our service level agreement suffered heavily. I had 3 toilet breaks today, all requested and approved by TL to leave my desk.
There was a case where i received a call from a VVIP doctor who is totally furious regarding an unattended job request which includes a total of 20 doctors' accounts still pending on their first day of work. Imagine picking up people's rubbish. I was first scolded with foul language and was called to pass the line to the HR manager. Upon transferring i was asked regarding the issue and once they heard the name of the VVIP they knew they are going to die if i transfer the call and refused to allow me to transfer giving me lame excuses such as "No i'm not going to have the call transferred. You know you are not allowed to transfer user's call to id admin" where we are allowed to do so but only not allowed to give them the contact number. So in the end i was tied in between and the VVIP finally said:" HR so high class don't want to talk to me? Ok then, i'll guess i have no choice but to let Jude Law know about this issue (another freaking big shot)." Sensing something wrong i told user to hold on the line and consult my TL. He got the shock of his life to hear that it will involve Jude Law and quickly call me to transfer the case to him. It's really heartbreaking. Sometimes i wonder why should i take the blame for all the mess what wasn't my fault from the start. It's hard to believe i'm trading my self esteem for money, although i know its only a job.
Went back home after work and straight to bed without dinner.
posted by sephirot at
9:46 AM
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